Privacy Policy

Dreven Effective Date: May 11, 2026 Last Updated: May 11, 2026

1. Introduction

Welcome to Dreven (“we”, “our”, or “us”). We are an e-commerce platform based in India, operating at https://dreven.in . This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase on our website. By using our website, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

a) Personal Identification Information
  • Full name
  • Email address
  • Delivery address and city/state/PIN code (for order fulfillment)
b) Payment Information
  • Mode of payment (e.g., UPI, credit/debit card, net banking, COD)
  • Transaction ID (for order verification and support purposes)

Note: We do not store your full card number, CVV, or bank credentials. Payment processing is handled by trusted third-party payment gateways.

c) Usage & Analytics Data
  • Pages visited, time spent on site, browser type, device type
  • Referring URLs and search terms
  • Clickstream and interaction data (collected via cookies and analytics tools)
d) Location Data
  • City/state inferred from your delivery address or IP address, used to show relevant shipping options and offers

3. How We Use Your Information

We use your data for the following purposes:

  • Order Processing — to confirm, fulfill, and deliver your orders
  • Customer Support — to respond to your queries and resolve issues
  • Payment Verification — to verify transactions using transaction IDs and payment mode
  • Analytics & Improvement — to understand how users interact with our site and improve the experience
  • Marketing Communications — to send order updates, offers, or newsletters (you can opt out at any time)
  • Fraud Prevention — to detect and prevent fraudulent transactions

4. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Keep you logged in during your session
  • Remember your cart and preferences
  • Collect analytics data (via tools like Google Analytics)

You can disable cookies through your browser settings. Note that some features of the website may not function properly without them.

5. Sharing of Information

We do not sell, rent, or trade your personal data. We may share it with:

  • Payment Gateway Providers — to process your transactions securely
  • Logistics & Delivery Partners — to ship your orders
  • Analytics Providers — such as Google Analytics, for usage insights
  • Legal Authorities — if required by law, court order, or government regulation in India

6. Data Storage and Security

  • Your data is stored on secure servers.
  • We use industry-standard security measures including HTTPS encryption and access controls.
  • We retain your personal data only as long as necessary for the purposes described above, or as required by applicable law.

7. Your Rights

As a user based in India, you have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate or outdated information
  • Request deletion of your data (subject to legal and operational requirements)
  • Opt out of marketing emails by clicking “Unsubscribe” in any email we send

To exercise any of these rights, contact us at: support@dreven.in

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies separately.

9. Children’s Privacy

Dreven is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will delete it promptly.

10. Applicable Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We also keep in view the Digital Personal Data Protection Act, 2023 (DPDPA).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the website after changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us:

Dreven 📧 Email: support@dreven.in 🌐 Website: https://dreven.in 📍 Location: India